General
Are your products officially licensed?
Yes! Every item we sell is 100% authentic. We source directly from manufacturers in Japan and from officially authorised distributors in Europe. You’ll never find bootlegs at ANIGOODS—only genuine, licensed products.
Why are your prices lower than other shops?
We know anime merch in the UK can be super overpriced. At ANIGOODS, we keep things simple: we’re an online, family-run store with no costly high-street rent and minimal overheads. You only pay for what really matters—the item price, import taxes, and shipping from Japan or Europe. That’s how we keep everything 100% authentic and more affordable for fans.
Shipping & Delivery
Do you ship internationally?
At the moment, we primarily ship within the UK. If you’re outside the UK and interested in ordering, please get in touch—we’ll do our best to help.
How long does delivery take?
For in-stock items, delivery usually takes 2–4 working days within the UK. Pre-orders and backorders ship as soon as they arrive from Japan or Europe. We’ll always keep you updated if there are any changes.
Can I split delivery for different products?
Yes. If your order includes multiple products with different arrival dates, we’ll group them by estimated arrival month and ship them in separate batches — so you can receive each batch as soon as it’s available.
For example, if your order includes 2 pre-order items arriving in June and 2 arriving in September, we’ll ship the June items first and the remaining items in September.
Please note:
- We automatically ship in separate batches only if each shipment meets the £50 free-delivery threshold.
- If any shipment (e.g. the June batch or the September batch) is under £50, a standard delivery fee will apply for that batch to allow split delivery. We'll email you if this applies to your order. If the delivery fee is not paid, we’ll deliver your entire order together once all products have arrived.
Pre-Orders
What is a pre-order?
A pre-order is an item that hasn’t been released yet. By pre-ordering, you secure the product before it officially launches and before it sells out.
When will my pre-order ship?
Pre-order items will ship once they arrive at our UK store. Each product page shows the estimated arrival date provided by the manufacturer or distributor. Please note these dates are subject to change—we’ll update you if the schedule shifts.
Do I need to pay in full upfront?
No. For most pre-orders, you can choose between:
Deposit option – Pay a smaller, non-refundable deposit now and settle the remaining balance later.
Full price option – Pay the full amount upfront and relax; nothing else is due.
How do I pay the remaining balance if I chose the deposit option?
Once your item arrives at our UK store, we’ll email you with a secure payment link. You’ll then pay the remaining balance (total price minus your deposit). As soon as payment clears, we’ll ship your order.
Are deposits refundable?
Deposits are non-refundable, as each pre-order is a special request order reserved specifically for you with our supplier.
What if my pre-order is delayed or cancelled by the manufacturer?
If the manufacturer cancels the product entirely, we’ll refund your payment in full. If the release date is delayed, we’ll notify you by email and keep your order secured until it arrives.
Back-Orders
What is a back-order?
A back-order is an item that has already been released but is currently out of stock in our UK store. When you place a back-order, we’ll order the item from our partners in Japan or Europe just for you.
When will my back-order ship?
Back-ordered items usually take about 2-3 weeks to arrive. Each product page shows the estimated arrival date. Once the item arrives at our UK store, we’ll ship it right out to you.
Do I need to pay in full upfront?
No. You can choose between:
Deposit option – Pay a smaller, non-refundable deposit now and settle the remaining balance later.
Full price option – Pay the full amount upfront.
How do I pay the remaining balance if I chose the deposit option?
As soon as your back-order arrives at our UK store, we’ll email you a secure payment link. You just need to pay the remaining balance (total price minus your deposit). Once paid, we’ll ship your order immediately.
Are deposits refundable?
Deposits for back-orders are non-refundable, as these are special request orders we bring in specifically for you.
What if my back-order cannot be fulfilled?
In rare cases where our supplier cannot provide the item, we’ll refund your payment in full.